I have been a trainer for many years now and over that time I have had the privilege of meeting and training thousands of people. Meeting these people has just compounded and proven something I have always known and believed since I was a child and that is, in life you meet (or know) 2 types of people. “Person A” who does the job because it’s a job and “Person B” who does the exact same job because they were born to do it.
I have been inspired by teachers and I have suffered many treacherous hours, possibly years at the hands of teachers, both doing the exact same job, but totally different attitudes. I have been inspired by managers, while I have hated jobs because of the manager. I have met many staff in my training room who have inspired me by their positive attitude and their love for their job but unfortunately, I have met many staff who should, let’s face it, go get a job somewhere else because they are poisoning their workplace. I’ve see this in many different professions and at different levels. I’ve seen it with Teachers, Head Teachers, Nurses, Consultants, Carers, Managers, Operation Managers, Directors and even CEO’s. I believe it really doesn’t matter where you go, you will come across both types of people. The reason why? Well I believe the answer is quite simple, it’s all about what the person values and their personal attitude which has formed over their life.
I like to be optimistic and believe that under the correct management, anyone can have an attitude adjustment, even the person who is closed to the idea. For example, if your car isn’t running smoothly and you take it in for a check up. The mechanic doesn’t kick the car and tell you it’s fine now, you can go. They listen to you, they listen to the car and maybe even run it through a diagnostic test. They find out what’s wrong and then they fix it. Sometimes it’s a quick fix, while other times you have to leave the car with them overnight as the mechanic needs more time. Why then do we expect quick fixes with people? If anything, it’s going to take even longer with a person. This is not something that comes over night, and takes a lot of patience with some people, but eventually you can win that person over to a point where they trust you, and will listen to you and take on board your constructive criticism and will, over time, change their ways. Be patient, listen to them and be consistent in your approach with them. Ask yourself, “Does …….. trust me? Does ……. feel safe with me?
Any manager can be a dictator and delegate a job or a task, but the real question here is, Can you lead? and I mean really lead from the front? Can you be the manager who says.. “Watch me, let me show you how it’s done!” Can you roll up your sleeves and lead by example? A dictator “shouts” so everyone underneath them can hear! I love rugby, always have, always will. Think about a sport where the captain is on the field with their team. Does the captain ever say… “NO! Don’t pass the ball to me, pass it to …….”, no they don’t! Why? because sometimes it’s their turn to run with the ball. Remember there are also 2 types of managers. Both managers have been told they’re going to hell for 2 weeks from tomorrow and they’re allowed to take a team with them. There’s only 1 condition, they can only take volunteers! Manager A informs the team and the team responds with… “What time do you want us here?”, while Manager B informs their team and the team responds with… “We’ll be waiting here for you when you get back, have a nice trip!”
Values and Attitude training is one of my personal favourite courses to deliver and is something that I believe a lot of people need. We have an amazing “Values & Attitude” training course that pushes people outside of their comfort zone and really challenges them to self reflect. This is not a course that ticks a box on your list of courses, but rather a course that inspires staff to improve their own lives and the lives of their colleagues and your customers/clients. Delivered from our strong values and attitudes, we also have an awesome “Delivering Highly Effective Supervisions” training course for anyone who delivers supervisions.
So to recap, “Person A” does the job because it’s a job and “Person B” does the exact same job because they were born to do it! which type of person are you? And then there’s the Managers, “Manager A” or “Manager B”, which type of Manager are you?
Thank you for giving of your time to read this, kind regards,